ADI Leak Detection Sheffield privacy policy, leak detection in Sheffield

The privacy policy explains how ADI Leak Solutions Ltd handles personal data for ADI Leak Detection Sheffield customers. It covers information collected through the enquiry form or phone, why it is held, how long it is kept and your rights over it. We provide leak detection across Sheffield.

Revised and effective as of 10th January 2024.

Non-invasive leak detection
Acoustic, thermal and tracer gas
Trace and access claim reports

ADI Leak Solutions Ltd treats customer personal data as confidential. This privacy policy describes how we collect, store and use data to provide leak detection, communicate with customers and take payment. The policy was amended for the GDPR changes of 25th May 2018; those updates require no action from you. We do not sell personal information or use it for unsolicited marketing. The sharing exceptions are set out in this policy.

What personal information do we collect to provide our services?

Personal information is needed to arrange leak detection. You can obtain service information anonymously; booking usually requires the details listed here.

Customer's name including title, first name and last name or company name
Site address where the Leak Detection is due to take place
Billing/postal address where payment details are registered for correspondence
Contact telephone number (landline, office, mobile)
Email address
Name and telephone number of on-site contacts
Credit/debit card number (long number on the front of the card)
Credit/debit card expiry date
Credit/debit card CVV code

How do we obtain your personal information?

Personal information usually comes directly from the customer, meaning the individual or business paying for the service. We normally collect the listed details by phone, sometimes names, phone numbers and email addresses by email, and information through our website enquiry forms.

A representative may book for someone else, such as a letting agent booking for a landlord. We usually obtain all details except payment information from that representative. We prefer payment details directly from the payer; when someone supplies them on the payer's behalf, we reserve the right to assume the payer authorised disclosure and payment.

What do we use your personal information for?

Personal information may support some or all of these service activities:

To provide our services
To provide our customers with a report of the works and VAT invoice
To communicate with our customers and other onsite, office based or remote contacts
To improve customer service, respond to customer requests and support customer needs
To identify sites where we have previously carried out work
To identify existing customers
To collect payment for our services

How do we store and protect your personal information?

Personal information is accessible only through our password-protected company database on our secure server. We print personal data only when asked to post reports or invoices to customers.

For how long do we keep your information?

Personal data is stored for as long as necessary to provide our services. Customer names, addresses and reports may remain on file for several years to cross-reference earlier leak detection work at a site, unless a customer requests deletion.

Personal information is not sold, traded or otherwise transferred to third parties, apart from the exceptions stated in this section.

At no point during or after the provision of our services do we contact you for marketing purposes.

We do not share your information with any third parties. Exceptions to this include:

With your permission, we may share your information with other tradespeople who we feel will be able to help you resolve issues relating to your leak. For example, a company who can assist with remedial works.
At the request of your insurance provider we may provide more detail about cost breakdown and/or details of works carried out on site for the policy holder.
Card details are provided to our payment service provider in order for us to process payments.
If we have reason to believe it is necessary to process or defend against a legal claim, to comply with the law, to enforce our site policies, or protect ours or others' rights, property, or safety.
In the event that we need to report accidents or incidents on site or request emergency assistance.

How does the website use cookies?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the sites or service provider's systems to recognise your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Are calls recorded?

Calls to our offices through any numbers displayed on our websites are recorded for quality and training purposes.

What rights do you have over your data?

Your data rights include requesting a copy of your personal information, asking us to amend it and asking for deletion. Information needed to process or defend a legal claim cannot be removed. Deletion may impede our service or require us to suspend it. Contact us at any time to make a request.

Consent to retaining and using personal data as described in this policy is assumed unless you contact our head office by phone, letter or email. Contact us for further details about GDPR.

How do you contact us about your data?

Requests about the personal data ADI Leak Solutions Ltd holds should be made by phone on 0114 419 0306, or by post to the head office at Suite 407, Access Business Centre, Handy Cross, High Wycombe, Buckinghamshire HP11 1UP.